Introducing

Abby Jenkins

Customer Solutions Manager

After receiving a B.S. in Psychology from the University of Florida, Abby moved to Denver, Colorado, where she gained professional experience in customer-facing roles within the financial technology industry. These positions allowed her to grow her interest in helping business owners use technology to make running their companies easier and more efficient. Eventually, she became an issue management expert for a team of customer resolution specialists, where she enjoyed working cross-functionally with operations, compliance, and engineering teams to help better serve customers.

She’s thrilled to be able to use her customer support skills in the software space as a Customer Solutions Manager at Shelterluv! With volunteer experience in animal shelters, a passion for ending animal cruelty, and a general love of animals and non-profits, this role is her perfect fit.

Outside of work, you can find Abby hitting the mountains for hiking or skiing, crafting, cooking, reading, or planning her next travel adventure.

What Customers Think

“I love the support provided by Shelterluv! Abby responded quickly to two different requests. Even when there is no current solution, I always feel heard and hopeful that in the future there will be a solution.”

Gwynne All About Cats, Inc.

Digging Deeper

People often describe me as naturally curious, I’m always asking “why” and “how” to really understand something. That curiosity helps me anticipate customer questions before they even ask and offer thoughtful, helpful answers. It also lets me bring fresh ideas and perspectives to the team. I’m a focused worker who enjoys digging into a task until it’s done right, and I take pride in making complex things easy to understand through clear, friendly communication. I’m also open-minded and love hearing different viewpoints, which helps me connect with both customers and teammates and find common ground when perspectives differ.