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Introducing

Anna Ramaley

Customer Solutions Manager
Payments Support Lead

Anna Ramaley

Anna received her Bachelor of Science degree from the University of Washington, and currently resides in the beautiful Pacific Northwest. Prior to joining the Shelterluv team, her background was primarily in banking and payment processing, first working at a local credit union in Seattle, then a credit card issuer, and lastly a payment processor for small businesses, before finally making her way to Shelterluv.

Anna has always been an animal lover, having grown up in a family that always had at least 3 cats, and volunteering at a local cat shelter during college. In 2022, after spending 10 years working in the payments industry, she decided to take a leap and start a new and rewarding career at Shelterluv to help animal rescue organizations around the country find forever homes for animals in need.

Anna’s household currently consists of 2 cats named Emmett and Biscuit, and a dog named Theo. In her free time, Anna loves hiking, playing board games with friends, and being anywhere out in the sun.

What Customers Think

“I cannot believe Anna reached out to me all this time later. I had asked if ShelterLuv could do something, and it could not at the time. It can now, and she remembered I had asked and reached out to let me know. That is impressive. Thank you!”
Laura PAWS Atlanta

Digging Deeper

With about 15 years of customer service experience, I genuinely love helping people and making sure every customer feels taken care of. I hold myself to a high standard and treat every interaction as personal, no matter how small the request. I want the customer to feel like they matter. I’m big on the details and always make sure to follow through. If something’s taking longer to figure out, I’ll keep the customer updated and stay in touch until everything’s fully resolved. I’ll even check in afterward to make sure things are still going smoothly. I just don’t feel satisfied until I know the customer has everything they need and feels good about the support they received.