Introducing

Nate Moss

Lead Customer Solutions Manager

Prior to joining Shelterluv’s Customer Solutions team, Nate worked in the financial side of the property management industry. Here, Nate managed several thousand financial accounts and was responsible for keeping them current along with providing support to each account holder. Through this experience, Nate discovered his passion for data management and helping people by providing assistance in solving their day to day questions. These discoveries, combined with his love for animals and a proclivity for technology, led Nate straight to Shelterluv’s doorstep.

Nate’s expertise in data manipulation, analysis, and migration was the perfect fit for the Customer Solutions team and has brought key insights to Shelterluv’s customer onboarding procedures.

Nate resides in Lexington, NC, with his wife Jess, their two huskies, Maive and Balto, and their cat Sadie.

Certifications:

Certificate of User Interface Design, CareerFoundry

What Customers Think

“Support has been awesome, and Nate is always super helpful, provides detailed responses and follow-up. Responses are timely and thorough. Thank you!”

Carol MetroWest Humane Society

Digging Deeper

I naturally lead with empathy, I'm always putting myself in the customer's shoes to really understand what they're experiencing and why something might be frustrating or confusing. Helping people feel heard and supported is just something I’m wired to do. At the same time, I’m always thinking about how things could work better. Whether it’s a daily routine or a complex customer workflow, my mind naturally goes to, “Is there a better way to do this?” I find a lot of fulfillment in that pursuit and genuinely enjoy spotting opportunities to improve the experience, for both our customers and our team.