Introducing

Stephanie Bilbro

Onboarding Expert

Stephanie Bilbro
Stephanie is a longtime animal welfare professional with over 15 years of experience in shelter operations for organizations of all sizes. While her career started with hands-on animal care, Stephanie quickly discovered that her favorite part of the work was supporting the people behind the mission. She enjoys training, problem-solving, and helping teams feel confident using the tools and processes that make their jobs easier - which is exactly what brought her to Shelterluv. As a previous Shelterluv user of 7+ years, she is excited to help organizations get set up for success and better serve their communities and the animals in their care!

Currently based in Austin, TX, Stephanie spends her personal time hiking, camping, concert-going, volunteering locally, and fostering animals.

What Customers Think

"Stephanie has been great and very responsive, she made the onboarding process smooth and fast. Thank you, Stephanie!”
Nicholas Mules N More Rescue & Rehab

Digging Deeper

I do my best work when I’m helping untangle complex workflows and turn them into something that actually makes sense for the people using them every day. I love asking questions, digging into how things really work, and finding ways to make processes feel simpler, clearer, and more manageable. Having spent years on the shelter side using Shelterluv daily, I bring a very practical perspective to my role. I understand the pressures teams are under, the limited resources they’re working with, and how important it is that technology truly supports the mission instead of adding friction. Helping teams feel confident in the tools they rely on is what motivates me most.